Size Weight

Q: Does size matter for air shipment?

A: Yes, air freight is based on both the actual weight and changeable weight of the cargo.

Q: How is changeable weight calculated?

A: There is a special formula.

Just give us all three dimensions and we will calculate the chargeable weight for you. 

Q: What is the maximum size or weight?

A: This varies depending on the airline so please ask us.

As a rule of thumb, maximum normal cargo dimensions: 120x80x60in.

As the weight and size increase so will the cost. If your cargo is oversized or requires special handling, ask us about special rates.

 

Pick up & Drop off

Q: How and where can we pick up the cargo at destination?

A: We will provide you with the necessary paperwork for custom clearance, once custom is done, you can go to the warehouse to pick up the cargo.

We also advise you to check with destination custom prior to shipment departs, just to make sure if there’s any special rule & regulation at destination for certain commodities

Q: Do you have office at destination who can help us?

A: Yes, we have a lot of agents who we work with at different location.

Please check with us, they will be able to help you for any destination services.

Q: Can you handle door delivery at destination? Can you handle pick up from residential area?

A: Yes, please help to provide us your door address, and we will check the cost for you

 

Charges

Q: What are some of the destination charges?

A: There may be airport fees, warehouse fees, custom clearance charges, duty/tax and door delivery charges.

Of course, if your cargo is chosen for custom exam at destination, please prepare to home charges and delays for getting the cargo.

Q: What’s the best way to save money on air freight?

A: Ship only the most important items, pack in as small of a box, crate or pallet as possible.

 

Other

Q: Can I pack my items in suitcases, bags or plastic bins?

A: No, the airlines will reject any cargo that is not properly packed. Must be packed in a box, crate, or on a pallet. If there are any oversized items or cargo requiring special packing, please ask.

Q: What is typically transit time?

A: Airport to airport 3-5 days on average. Door to door varies depending on customs clearance, estimate 5-7 days.

Delays and/or changes to schedules can happen. Best way to make the cargo ship as quickly as possible is to make sure all paperwork is properly filed before hand, this eases the customs process.

Q: Are there types of cargo that cannot be shipped via air freight?

A: Yes, anything hazardous, flammable, dangerous, chemicals, computer batteries, live animals, perishable items, etc.

Q: What kind of paperwork I will need to fill out ahead of time?

A: We will send you some paperwork for you to fill out the basic information, Such as shipper and receiving party contact information. 

Don’t worry, we will take care of all the export custom and paperwork for you.

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